AML alert and case management software
When an investigation grows, it becomes a case. Bring the related alerts, customers and payments together and work it from one place as a team.
Trusted by 130+ financial institutions across 30 jurisdictions
Most investigations start as a single alert, but some don't stay that way. The same customer surfaces in several alerts reviewed separately, a counterparty runs through a string of payments, or a request arrives from another institution that no single alert answers.
Alert and case management software gives investigators one workspace for an investigation that spans several alerts, customers or payments. Open a case, attach the related alerts, customers and transactions, and work it with notes, documents, an assignee and a status, while each alert keeps its own decision.
- ~96Mtransactions screened and monitored a month
- 130+institutions across 30 jurisdictions
- 250M+end-customers covered
What an alert and case management system holds for fraud and AML
A case holds the alerts, customers and transactions an investigator attaches to it. Customers and payments come from the same filtered search the team already uses, or from their own pages. Around them sits the working record: notes, documents, an assignee, a rationale and a status.
See it on your own data
How a case fits your alert investigation workflow
Teams open cases when several alerts point to the same concern:
- a customer and their counterparties
- a high-risk relationship review
- a thematic review across customers
- a response to a request from law enforcement or another institution
A case brings several items together for a wider investigation, while each alert is closed on its own evidence.
The case then shows on every customer, counterparty, payment and alert it touches, so anyone opening that customer sees the investigation already under way.
When the other half of the investigation sits at another institution, the team sends a structured request to them through Salv Bridge.
Client testimonials
Banks know what the problems are, but Salv worked out how to really solve them. And it's not just in money laundering and terrorist financing, it's also been useful in fraud prevention.
Olavi Lepp
CEO, Swedbank Estonia
With Salv's risk scoring tool, we can assess and manage customer risk, uncover high-risk patterns, and do so in a short time. As for transaction monitoring, we were able to cut the number of false positives significantly.
The transparent UI makes Salv's transaction monitoring convenient and easy to use. It has a clear structure that allows us to add and modify rules using our own criteria.
Specifically, we were looking for better rule implementation, reporting, and integrated customer risk scoring. Salv ticked all the boxes. Using Salv has helped us to significantly improve our team's efficiency.
Salv tools that work together
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ScreeningScreen customers and payments against sanctions, PEP and adverse-media lists, with matching you configure and lists Salv keeps current.
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MonitoringScenarios you can read, test on your own data and change yourself. Watch payments, customers and counterparties, for AML and fraud.
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Risk scoringCustomer risk rating on weighted rules built around your framework. Kept current as the facts change, feeding the monitoring and screening that act on it.
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Intelligence sharingThe secure network where fraud, AML and sanctions teams settle a case directly with other institutions. Send structured requests, answered in minutes, under rules your network agrees.
Alert and case management software FAQ
Software that lets an investigator work an investigation covering more than one alert: the related alerts, customers and payments held together, with notes, documents, an assignee and a status, worked by the whole team rather than alert by alert.
An alert is one thing to review, with its own owner, status and decision. A case is the investigation around several of them, with the alerts, customers and payments attached together, and every alert inside it is still closed on its own evidence.