LHV, Estonia’s third-largest bank, faced a surge in screening alerts following the Ukraine conflict. The challenge was to manage this increase effectively without disrupting customer service or internal workflows.
The case study outlines how Salv streamlined LHV’s alert management. The platform reduced the percentage of manually reviewed transactions from 1% to 0.25%, enabling a single agent to handle over 13,000 alerts monthly. Alert resolution times were significantly reduced, with median and average times dropping to 16 and 45 seconds, respectively.
Salv’s impact was crucial when adapting to new sanctions against Russia. The platform’s efficient investigation process, featuring easy access to data and historical notes, enhanced LHV’s screening workflow.
Download the full case study to learn more about LHV’s approach, including:
- A concise overview of LHV’s alert management with Salv.
- Analysis of LHV’s screening workflow – before and after Salv.
- Practical insights from LHV’s experience for application in your business.
