Your role
As a Client Manager, you will be responsible for building and nurturing strong relationships with our valued clients, ensuring their satisfaction while driving business growth. This role requires good communication skills, a solid understanding of anti-money laundering principles, and passion for delivering exceptional customer service.
Your main responsibilities
This role demands a high level of expertise and influence, and your responsibilities will include:
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Act as the primary point of contact for assigned clients, understanding their needs and delivering timely, effective solutions. Build, maintain, and nurture strong, long-term relationships to ensure client satisfaction and loyalty.
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Uphold customer relationships by regularly monitoring feedback, account performance, and progress.
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Proactively identify opportunities to upsell and cross-sell our products and services to existing clients.
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Collaborate with internal teams to ensure seamless delivery of products and features to our clients.
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Educate clients on new products or services to help them maximise value and achieve success.
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Oversee contract renewals, negotiations, and amendments while maintaining accurate client records.
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Monitor client satisfaction levels and address any concerns or issues promptly and professionally.
What would a usual day look like
You will fully own the post-onboarding client experience for multiple clients concurrently – including contract management, daily support, product adaptations, demos, renewal negotiations, and relationship management.
You will work closely with the Support Data Analysts, product teams, and engineers to provide feedback and product solutions where necessary.
You may also work with other teams like sales and legal to validate and facilitate their requests to customers.
You will work to understand each customer’s ongoing product needs and gather valuable use cases, workflows, requirements, and feedback to represent the customer voice to the product team, effectively separating the signal from the noise.
What skills will make you successful
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A curious, analytical problem solver who likes to dive into the details, but also seeks to understand the bigger picture.
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An organised person with attention to detail and ability to work independently and collaboratively in fast-paced environment.
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A quick learner, humble listener open to feedback with a strong internal thrive for improvement.
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An excellent communicator in English – both written and spoken – equally able to craft customer communication or smoothly lead a video call with stakeholders.
Where in the world will you be based
- This role requires you to be an Estonian tax resident, but we offer flexibility in terms of remote work within Estonia. While we are unable to provide relocation assistance or visa sponsorship, we welcome candidates currently residing in Estonia who meet the legal requirements.
Our hiring process
The hiring process consists of four steps:
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Salv candidate review
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Interview with the Client Management Team Lead and a team member (60 minutes)
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Final interview with the Head of Client Operations (30 minutes)
How you will be compensated
2800-3000 EUR gross per month.
We offer a competitive salary package, including benefits and the opportunity to work with a high performing team. If you are passionate about customer service and have a strong understanding of anti-money laundering and fincrime, we would love to hear from you.
What do we offer?
Beat financial crime
You will be a part of our growing international team of industry leaders and fincrime professionals fighting for the same cause.
Embrace new challenges
Freedom comes with responsibility. At Salv, you will have both. You will have the opportunity to tackle new and exciting challenges and learn from them.
Get the support you need
You don’t have to face new challenges alone. You will get the support you need and deserve. Our team is full of mission-driven, kind-hearted people.
Early-stage options
We dream big. Besides a competitive salary, every member of our team will get a generous options package.
Work remotely
While most of our team is in Estonia, you will have the flexibility in when and where you work, as long as you align with the team and company objectives.