Your role
The CS Data Analyst is responsible for ensuring seamless client onboarding, providing high-level technical support, and driving long-term product value. This role acts as a technical bridge between the client and the product, utilising deep product expertise and technical proficiency in SQL and JMESPath to deliver tailored solutions.
The core objective is to empower clients by assisting in the configuration of complex monitoring scenarios, risk rules, and clearance rules. By combining technical execution with effective cross-functional collaboration, this role ensures that clients achieve their business goals and maximise the utility of the company’s product offerings.
About us
Our mission is to beat financial crime, and we help our clients to prevent money laundering, terrorist financing, and fraud. We are expanding our business in Europe.
Your main responsibilities
Client onboarding and ongoing support:
- Assist clients and internal teams with data mapping questions and data validation tasks to ensure accurate and efficient data integration
- Help clients write and optimize monitoring scenarios, risk rules, and clearance rules to maximize the effectiveness of our product
- Attend client meetings to provide technical expertise and support, ensuring clients’ needs are addressed promptly and professionally
- Assist in troubleshooting various problems raised by clients, ensuring timely and effective resolution
- Assist with creating documentation and conducting training sessions to educate clients on how to write and optimise scenarios and rules effectively
- Assist with impact analysis for incidents to understand their effects and support the team in addressing and resolving these issues efficiently
Team-related tasks:
- Assist in analyzing the Customer Success team’s workload to identify trends and areas for improvement
- Assist in enhancing internal processes, contributing to increased efficiency and effectiveness within the team
- Ensure accuracy and reliability in scenario and rule validations
Product expertise:
- Develop and maintain a thorough understanding of our products, their features, and their applications to provide accurate and insightful support to clients
- Assist in enhancing and updating the scenario and rule libraries to ensure they remain comprehensive, accurate, and aligned with clients’ needs
Sales assistance:
- Occasionally attend sales calls to provide technical expertise and support, helping demonstrate the value and capabilities of our product to potential clients
- Assist with running tests during the sales cycle to showcase the capabilities and value of our product solutions to potential clients
Location
You must be an Estonian tax resident. For this role, we don’t offer relocation assistance and/or visa sponsorship.
Salary
Monthly gross salary ranging from €3,400 to €3,600.
Your profile
What skills will make you successful
- Proficiency in SQL, JMESPath, and Excel
- Proficiency in data analysis, with the ability to interpret complex data sets
- Excellent communication and interpersonal skills
- Ability to troubleshoot and solve technical problems effectively
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Excellent command of English (both written and verbal)
In a magical world, a bunch of these things would be true of you:
- Experience or some understanding of anti-money laundering (AML) and/or fraud prevention
- Background in analytics or customer success roles
The hiring process
- CV interview
- Technical interview
- Hiring Manager interview
- Team interview
- Founder interview
What do we offer?
Beat financial crime
You will be a part of our growing international team of industry leaders and fincrime professionals fighting for the same cause.
Embrace new challenges
Freedom comes with responsibility. At Salv, you will have both. You will have the opportunity to tackle new and exciting challenges and learn from them.
Get the support you need
You don’t have to face new challenges alone. You will get the support you need and deserve. Our team is full of mission-driven, kind-hearted people.
Early-stage options
We dream big. Besides a competitive salary, every member of our team will get a generous options package.
Work remotely
While most of our team is in Estonia, you will have the flexibility in when and where you work, as long as you align with the team and company objectives.
